Privacy Policy

At Rayna Tours & Travels, we value your privacy and ensure that only the necessary information required for processing bookings is collected. We are committed to protecting your privacy during your interactions with our website. The scope of how we collect, use, and safeguard your information is outlined below:

1. Collection of Personal Information
We collect your personal information when you contact us for inquiries or book our products and services. This may include your name, contact details, email address, physical address, payment or credit card information, travel preferences, and referral source. By submitting this information, you consent to its use by Rayna Tours for the purpose of accurately and efficiently processing your booking.

2. How We Use Your Information
The personal information collected via our website is used to process bookings, verify payment details, and provide necessary travel-related services. Additionally, we may use this information for auditing, research, and efforts aimed at improving the functionality and performance of our website.

3. Protecting Your Information
Your personal details, such as name, address, email, and credit card information, are kept confidential and are not sold or shared with third parties, except for those directly involved in processing your booking (e.g., suppliers or service providers). Before sharing your information, we ensure that these third parties comply with our privacy policies and adopt robust safety measures to protect your data.

4. Legal Disclosure
We may disclose your personal information if required by law or in response to legal processes, such as a court order, or when necessary to protect our rights or comply with legal obligations.

5. Collection of Non-Personal Information
We also collect non-personal data through website analytics, such as web logs and third-party service providers. This data helps us analyze user behavior and improve our website’s features and content.

6. Opt-Out Options
We offer website visitors the ability to opt out of having their personal information used for specific purposes. For instance, if you do not wish to receive promotional emails or newsletters, you can request not to receive marketing communications from Rayna Tours or its affiliate websites.

7. Contests and Surveys
From time to time, we may conduct surveys, contests, or prize draws. Some of these may be organized in collaboration with third-party sponsors. When participating, you will be informed about the involvement of third parties and their usage of your personal data. Participation is entirely voluntary, and you can decide whether or not to share your information.

8. Secured Transactions
To ensure the accuracy and security of your personal data, we use secure servers for all transactions. Additionally, we implement advanced security measures, such as encryption, firewalls, and secure socket layers, to protect sensitive information like credit card details from unauthorized access.

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